Chaen (hereinafter referred to as “we,” “us,” or “our”) is committed to properly protecting our users’ personal information and ensuring that our services can be used with confidence. This Privacy Policy sets forth our policies regarding the collection and use of personal information.
1. Collection of Personal Information
We may collect personal information such as your name, email address, phone number, address (if necessary), and other information required for applications or communication when you contact us, apply for matcha experiences or lessons, or register for events.
2. Purpose of Use of Personal Information
We use the personal information we collect for the following purposes:
To operate, manage, and communicate regarding matcha experiences, tea ceremony programs, and related events
To confirm application details and provide necessary information
To respond to inquiries
To provide information about events, classes, and services (only to those who wish to receive such information)
To improve our services and for operational analysis, in a manner that does not identify individuals
3. Provision of Personal Information to Third Parties
We will not provide personal information to third parties without your consent, except when required by law.
4. Management of Personal Information
We take appropriate security measures to prevent leakage, loss, or damage of personal information. We also provide appropriate training to those involved in handling personal information.
5. Disclosure, Correction, and Deletion of Personal Information
If you wish to request disclosure, correction, addition, deletion, or suspension of use of your personal information, we will respond promptly within a reasonable scope. Please contact us through the inquiry method listed below.
6. Contact Information
For inquiries regarding this Privacy Policy, please contact us through our inquiry form on our website.
7. Use of Cookies and Access Analysis Tools
Our website may use access analysis tools such as Google Analytics to understand site usage and improve our services. These tools use cookies to collect anonymous traffic data and do not collect information that identifies individuals. If you do not wish to use cookies, you can disable them through your browser settings.
8. Changes to This Privacy Policy
We may revise this Privacy Policy as necessary. Any changes will be promptly posted on our website.