This page sets forth the terms and conditions of transactions related to the services provided by Chaen.
Seller
Chaen
Responsible Operator
Minoru Katayama
Address
The address will be disclosed without delay upon request.
(Disclosure upon request is applied, as Chaen operates as a sole proprietorship.)
Phone Number
The phone number will be disclosed without delay upon request.
Contact Information
Please contact us through the inquiry form below:
https://chaen.com/contact/
Sales Price
Please check the price (tax included) listed on each service page.
Payment Methods
- Credit card payment (Square)
- PayPal
Payment Deadline
Payment must be completed by the date specified by the organizer after the application is made.
Service Delivery Time
The service will be provided on the scheduled date and time after payment has been completed.
Cancellation and Refund Policy
Cancellations or refunds requested by the customer after payment has been completed cannot be accepted.
In the event that a service is canceled due to the organizer’s circumstances, a full refund will be issued.
Cancellation or Postponement
If an event is canceled or postponed due to weather conditions, natural disasters, venue-related issues, or other unavoidable circumstances, we will notify participants promptly via email or social media.
Privacy Policy
Personal information collected will be used solely for the operation of our services and necessary communications.
For details, please refer to our Privacy Policy.